Author Archives: Danielle

Department Centered Cultures – A Major Roadblock for Organizatio...

March 26, 2017

Success stories in organizational development frequently reveal a common pattern. Highly-defined shared values with integrity at the core. Transparent communication, creating collaboration and partne...

Net Promoter Score – Use a Metric to Start an Authentic Relation...

January 22, 2017

Many companies I work with know and monitor their Net Promoter Score, NPS, but far fewer use it as the constructive tool it was meant to be. Frequently I see it mixed in with a slew of other metrics ...

The Secret To Customer Service…..

December 10, 2015

Training your employees to provide the highest level of customer service may seem like a daunting task. Yet, once they have learned your system and flow, there are only a few essential keys to custom...

You’re a Black Belt in What?

December 9, 2015

A few of my more mischievous clients like to tease me about being a Six Sigma Lean Black Belt. Honestly, most people have no idea what I’m even talking about when I announce that title, so for those ...

An Overview of the ADDIE Model for Instructional Design

December 1, 2015

When I am working on an instructional design project I frequently use the ADDIE model as my framework for creation. I find my clients are often fascinated with the process and want to know more so he...

What Is Organizational Development, Anyway?

November 13, 2015

A few clients have asked what is Organizational Development and how can it fix their problems? Well it’s different for every single organization out there and yes it can fix many problems, but ...

Have You Thought About What Your Customer Really Needs?

October 3, 2015

Some companies are in a business where they get emergency customer service calls. For example, if your business is web hosting and your client’s site goes down, their business could be damaged....

What is the Critical Chain Method?

September 13, 2015

Many clients ask about the Critical Chain Method of project management, so here is a brief overview: CCM is a schedule method that lets a team put buffers on the project to account for resource discr...

Can My User Experience Designer Act As My Instructional Designer?

September 12, 2015

I’ve been asked on more than one occasion if one really needs to hire an instructional designer, ID, or can they use their UX (User Experience) designer/developer in this role? The two do have ...

Will You Lead Change?

September 4, 2015

The largest obstacle to successful change in the workplace has been identified as ineffective change sponsorship from senior leadership. In these cases, leaders were inactive, invisible or not in agr...